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Why IBSS

I have done every one of these jobs myself.

2018 in the Amazon DSP business, without a break
~130 drivers I was responsible for
110 vehicles in the fleet
4 stations, four different ways of working

Frankfurt · Munich · Emden · Bremerhaven

Illustrative IBSS Szene: persönlicher Ansprechpartner am zentralen Schreibtisch

Theo Šišić

Founder of IBSS. Started at the wheel, then dispatch, recruiting, finally the whole backoffice. Not a consultant who needs the process explained.

Four roles, in this order

  1. 01

    Driver

    At the wheel you learn what a badly planned route costs — and why the call comes at 15:40.

  2. 02

    Dispatcher

    Waves, allocation, rescue. Decisions that have to be made while the day is still running.

  3. 03

    Recruiting

    Hiring is the easy part. Keeping them is the work — and the difference in your fleet.

  4. 04

    Backoffice

    HR, payroll, quality, Amazon. Exactly the pile that lands on your desk.

What that changes in your operation

  • You pay for what was driven.

    Amazon hours against actual working time. You stop paying every reported hour and start paying the ones that were really worked.

  • Drivers who move up.

    Many of the people I trained and coached reached better positions on the strength of their quality. People who can develop stay — and staying is cheaper than replacing.

  • Figures that hold.

    At DMU5 I held customer contact at 100 % for a long stretch. Not by luck, but because I knew where it tips.

Scope

What I take on — and what stays with you.

Each area can be booked on its own. You decide which tasks are handed over; everything else stays exactly where it is, with you and your team.

No fixed standard

The scope follows your fleet size and the areas you choose. You get an offer that matches what you actually need — not a package you have to fit into.

If something comes up in conversation that none of the areas covers, it can become a tool of its own — a fleet overview built around how you already work, for instance.

Put your package together

Your scope, put together in a minute.

Choose the areas and the size of your DSP. That becomes a finished message to me. You send it by WhatsApp or e-mail, and I come back with an offer that fits what you actually need.

No off-the-shelf price. The offer comes from your choice and a short conversation.

01 Areas

Choose as many as you need.

02 Size of your DSP

So I know who I am answering.

For example a preferred start date or special processes.

Your message

Nothing chosen yet. Start with an area.

Working together

Your needs are the starting point.

1

Understand what needs attention.

We talk about your day-to-day work, your team and the tasks taking the most time.

2

Make the support fit.

Together we agree which tasks I take on and how I complement your team.

3

Take on the work.

I look after the agreed topics and keep you informed.

4

Create more room.

You gain time for leadership, decisions and your team.

Does that sound like your day?

A short conversation is usually enough to see whether it fits.

Message on WhatsApp See how to reach me